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Legal Documentation

Terms &
Privacy Policy

Dept Of Digital Ltd (trading as Takeaway Growth Agency), a company incorporated in England and Wales with registered number 12556517 whose registered address is Westminster House, 10 Westminster Road, Macclesfield, Cheshire, SK10 1BX (the “Dept Of Digital”, “Supplier”, “Dept Of Digital” or “Us”) offer services that support other businesses to offer you their own online ordering service, via either branded Websites or Mobile Apps powered by our software, products and services (“Services”).

This privacy policy describes how we manage Personal Data we collect through our Services and also via our online presence, which include our main website at www.takeawaygrowthagency.com, as well as Services we provide to Venue Users such as the dStation and dashboard.ordrware.com (“Online Dashboard”, “Dashboard”).

Please read the following Privacy Policy which governs how your Personal Data is processed, with whom it is shared, your rights and how you can contact us. You agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

1. Overview

Dept of Digital obtains Personal Data about you via the Services we offer to Venue. Those Venue in turn offer their own service (powered by our Service) “You” may be a “Visitor” to one of our Websites or a user of our Services where our Service is used to enable your customers to place orders with you (“Venue”) or a person that is added to the account of a Venue (“Venue User”) such as our “dStation” or our Online Dashboard or a customer of a Venue who places orders with the Venue via the Services (“End User”, “Customer”).

If you are a Venue Customer or End User, your Privacy Policy is here.

2. Personal Data That Is Collected About You

We collect data based on how you engage with us or our Services.

2.1 Dept Of Digital Client ("Merchant")

If you are someone who requests our Services for your business (a "Merchant", "Venue" or "Vendor") and you have an Dept Of Digital account with us, then as part of the setup process we will collect data about you. We will collect the following details about you:

  • • Name
  • • User Name
  • • Email Address
  • • Date Of Birth
  • • Government Identifiers
  • • VAT no where applicable
  • • Business Information
  • • Telephone Number
  • • Account Login Details
  • • Payment Details
  • • Verification Documents
  • • Business Documentation

2.2 Website User

When you access any of our websites or when when you fill-in our online form to contact our sales team, we collect the following information about you:

  • • Name, Email Address, Country, Phone number
  • • IP Address and other digitally available information
  • • Anything else you tell us about you

You agree that we may contact you based on the information you provide and that we may also pass your Personal Data and information to a third party business partner (such as Sales or Marketing Partners) we work with and that they may contact you directly.

2.3 Merchant User

If you are using our services as a User on behalf of a Dept Of Digital Client you will need to register an account. We collect:

  • • Name & User Name
  • • Email Address
  • • Account Login Details
  • • Authorisation Level
  • • Product Interaction Information

2.4 Merchant Customer or Merchant End User

When you use any of the Services that we provide on behalf of a Venue or Vendor, you may be asked to provide:

  • • Name & User Name
  • • Email & Telephone
  • • Delivery Address
  • • Payment Details
  • • Device Information
  • • Order History & Frequency
  • • Loyalty & Rewards Data
  • • Food Preferences & Health Info

This information will be shared with us so that we can fulfil our obligations in relation to the Services we offer the Venue. In this capacity we act as a Data Processor.

3. Automatic Collection

The Services we offer may use cookies and other technologies to function effectively. These technologies record information about your use of the Services, including browser and device data, usage data, and online activities across third-party websites.

We use Google Analytics on our Platform or Services to help us analyse Your use of our Platform or Services and diagnose technical issues.

4. How We Use Personal Data

We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant with applicable law. We use Personal Data to facilitate business relationships, comply with regulatory obligations, and pursue legitimate business interests.

  • 4.1 Provide access to relevant parts of the Services.
  • 4.2 Provide status updates regarding orders.
  • 4.3 Administer, support, and develop our Platform.
  • 4.5 Monitor, prevent and detect fraud.
  • 4.12 Marketing and events-related communications.

5. How We Disclose Personal Data

We share Personal Data with Dept Of Digital entities, service providers (hosting, verification, support), and business partners when necessary to provide our Services. We may also disclose data in corporate transactions or for compliance and harm prevention.

6. How Venues Use Your Data

Venues use our services to provide you with access to their own products and services. They may view your data, make it available to their staff/partners, contact you for business purposes, and provide data to payment processors.

8. Security & Retention

We maintain organisational, technical and administrative measures designed to protect Personal Data. However, no data transmission or storage system can be guaranteed to be 100% secure.

Risk Acceptance

You accept that any data you submit is at your own risk. If the loss of Personal data has the capacity to cause you material damage or distress beyond a "de-minimis" threshold, you are not permitted to enter it into our Platform.

9. Your Rights

You have the right to see the information we hold about you ("Access Request") and to ask us to make changes. We reserve the right to charge a fee of £50.00 to meet our costs for such requests.

10. Your Data

You accept that data including your Name, Email Address and Phone Number will be treated as Non-Confidential. You accept that the email and user name you are asked to enter is not information that can personally identify you.

11. Minors

The Services are not directed to individuals under the age of thirteen (13).

Contacting Us

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

info@takeawaygrowthagency.com