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Guarantee Terms

Last updated 6th March 2025

This Guarantee (“Guarantee”) is offered solely on the condition that you (the “Merchant”) fully comply with the terms set forth herein and in our Merchant Terms of Service (“Terms”). This Guarantee is incorporated by reference into the Terms and forms an integral part thereof.

The Guarantee

If, within three months of your Go Live Date and commencing on your Go-Live date ("the Guarantee Period", or "Period"), you generate fewer than 50 orders—and you fully comply with all conditions below—you will be eligible for a refund of your Launch Success Fee, with the refund amount being the lesser of your actual Launch Success Fee or £500. In any event, our total liability under this Guarantee shall not exceed £500.

Background

We offer this Guarantee to give you the confidence to partner with us risk‐free. We invest significant resources to support your success. In return, you agree to actively participate in our process. This mutual commitment is essential for our shared success.

1. Onboarding

1.1 You must attend all scheduled onboarding/setup meetings (with at least 24 hours’ notice if you cannot attend), complete all required onboarding tasks as detailed in Section 2.3 of the Terms.

1.2 Comply with any additional onboarding requests from us, which may include, but are not limited to:

  • Attending the initial Onboarding Meeting;
  • Participating in a dedicated Marketing Meeting;
  • Providing necessary content such as menus and logos;
  • Attending the Hardware Setup Meeting; and
  • Promptly (within 24 hours) complying with requests from Apple, Stripe, or other relevant parties regarding the setup of your services.

1.3 Failure to meet these requirements is a material breach that voids this Guarantee.

2. Migration

2.1 To move customers from an existing platform to ours, you agree to follow our migration instructions, which may include:

2.1.1 Emailing all customers using any other branded ordering system to inform them of the transition and provide ordering instructions.

2.1.2 Advertising a first order discount to incentivise the change.

2.1.3 Actively promoting a loyalty scheme by offering points, promoting a First Order discount, and other incentives per our guidelines.

3. Go Live

3.1 The Merchant must Go Live on the pre‐agreed date—no later than four weeks after sign-up, or on an alternate date mutually agreed in writing.

3.2 Any unapproved delay shall be deemed non-compliance.

4. Exclusivity & Availability

4.1 For at least three months from the launch date, you must use our platform exclusively for online orders. The platform must be your primary listing on all third‐party sites (e.g., Google Business Profile, Facebook Page) with all other providers removed.

4.2 The platform must be active and available to customers during the standard opening hours of your business.

4.3 Any suspension or non-compliance voids this Guarantee.

5. Marketing, Promotion, and Pricing

5.1 You agree to implement our marketing plan by adhering to the following obligations during the Guarantee Period:

  • (a) Grant continuous access to your Google Business Profile (or equivalent) solely for updating and managing business details;
  • (b) Display all approved promotional materials (e.g., posters, flyers) provided by us in a prominent location at your business;
  • (c) Actively promote the branded app by following our marketing plan and providing documented evidence of campaign activity upon request;
  • (d) Offer a promotional discount on first orders at a rate of 20% off (or as mutually agreed) to encourage new customer orders;
  • (e) Implement and promote our loyalty scheme up to 10% of an order’s value in points for future orders (or as mutually agreed), to incentivise repeat business; and
  • (f) Ensure that the prices on our platform match your in-store prices at all times, and that you do not offer any discounts, promotions, or incentives through other sales channels that would make our platform a less favourable option for customers.
  • (g) Actively promote and market the service to your in-store customers by ensuring your staff are well-informed and consistently encourage its use.

5.2 You shall provide evidence of compliance with these obligations upon request. Failure to comply to any of these terms in this Section 5, renders you ineligible for a refund under this Guarantee.

6. Business Continuity Requirement

6.1 The Merchant must remain in active operation and open as usual as a working business throughout the entire three-month evaluation period and at the time of submitting the refund claim. If the Merchant ceases operations, is not open as usual or otherwise fails to meet this requirement, this Guarantee shall be deemed null and void and no refund will be issued.

7. Refund Eligibility

7.1 If, after three months of using our service, you have generated fewer than 50 orders and have fully complied with Sections 1–6 (as determined at our sole discretion), you are entitled to a refund of your Launch Success Fee, subject to the Claim Process. Proof of compliance is required.

8. Claim Process

8.1 Within 30 days following the three-month evaluation period, the Merchant must submit a written claim via our designated email or contact form that includes:

8.1.1 A detailed report of marketing activities, including confirmation of poster placement and evidence of access to the Google Business Profile;

8.1.2 Return of any hardware provided under this service in full and working condition (the return address will be provided upon request). Return costs are the Merchant’s responsibility; signed, tracked delivery is advised;

8.1.3 A deduction of £100 as a restocking fee from the refundable amount for any returned hardware.

8.2 Upon verification of compliance and inspection of the returned hardware, the net refund (i.e., the Launch Success Fee minus the £100 restocking fee) shall be processed and returned within 30 days of claim approval.

9. Risk Disclaimers

9.1 This Guarantee is provided as a limited remedy and is subject to all terms of the Terms. Our determination of compliance and refund eligibility shall be at our sole discretion. In no event shall we be liable for any consequential, incidental, or indirect damages.

9.2 We reserve the right to modify, amend, or update this Guarantee at our sole discretion. Any changes will be communicated to the Merchant in accordance with the notice provisions in the Merchant Terms of Service and will apply only to claims submitted after the effective date of such modifications. Claims submitted prior to any modifications will be processed under the terms in effect at the time of submission.

9.3 By participating in this Guarantee, the Merchant acknowledges that they have read, understood, and agreed to these terms and the full Merchant Terms of Service.