Customer Success Representative
We're looking for a Customer Success Representative to build strong relationships with new clients and help them get the most from our platform.
You'll become one of their main points of contact from the moment they join, helping configure their website, complete onboarding, understand the platform and start processing orders.
You'll work closely with our Growth Managers and wider team to make sure every client gets the support, guidance and attention they need. The goal is simple: turn new clients into active, successful clients.
Tools & Tech Stack
Responsibilities
- Welcome new clients and build strong relationships from day one.
- Configure and prepare client websites and ordering systems.
- Gather menus, opening times, delivery areas and other setup information.
- Guide clients through onboarding, testing and launch.
- Help clients start processing their first orders.
- Proactively follow up with clients who are stuck or haven't launched.
- Help clients understand how to drive more customers to their direct ordering platform.
- Work alongside Growth Managers to identify opportunities to help clients grow.
- Coordinate with our technical, marketing and wider support teams.
- Keep accurate records of client progress, conversations and next steps.
- Continue supporting clients after launch to encourage ongoing platform usage.
Qualifications
- Naturally good at building relationships.
- Confident speaking with business owners.
- Friendly, organised and proactive.
- Comfortable chasing clients and keeping things moving.
- Able to explain technology simply.
- Commercially aware.
- Comfortable managing multiple clients at different stages.
- Willing to take ownership and solve problems.
- Experience in customer success, account management, hospitality, SaaS or sales is useful, but attitude and relationship-building ability matter more.
Benefits & Growth
Competitive salary based on experience.
Direct impact: help independent takeaways succeed with their own ordering platform.
Work closely with Growth Managers and the wider team, not in isolation.
Career progression as the client base and team grow.
Join an early-stage company with serious growth potential.
Ready to Apply?
Quick Application
Please include your CV and a short note on why you're a great fit for this role.