Answers

Takeaway questions, answered.

Straight answers to what takeaway owners ask us most: about commission, getting more orders, and how we're free.

About Takeaway Growth Agency

What is Takeaway Growth Agency?

Takeaway Growth Agency (TGA) is a UK marketing agency that only works with independent takeaways. It gives takeaways their own website, iPhone and Android app and online ordering for free: £0 setup, £0 monthly fee and 0% commission.

TGA is based in Stockport, Greater Manchester, and works with fish and chip shops, pizza shops, grills, Chinese, Indian and kebab takeaways across the UK.

Meet the team

Is Takeaway Growth Agency really free?

Yes. The website, app, ordering system and marketing tools are free to the takeaway, with no setup fee, no monthly fee and no commission on orders.

Card processing applies, like any card payment. Everything else in the kit stays free for as long as you use it.

See pricing

How does Takeaway Growth Agency make money if it's free?

From growth, not software. Takeaways that want to get busier faster can pay TGA's marketing team to run things like paid ads, social media, flyers and campaigns. The website, app and ordering stay free either way.

TGA's view is simple: you shouldn't pay for software, you should pay for growth.

Is there a contract?

No. There's no minimum term, and you can cancel any time.

How quickly can I get my takeaway website?

TGA builds your website first and shows it to you before anything goes live. It goes live when you're happy with it.

Get my FREE website

Commission and the delivery apps

How much commission do the delivery apps charge takeaways?

UK delivery apps typically charge takeaways between 14% and 35% commission per order, before VAT, depending on the platform and whether the app delivers for you.

Once you add markups and other fees, the real cost of an app order can be higher still.

What takeaways are really paying

How can a takeaway avoid paying commission to delivery apps?

Take orders directly through your own website and app. Direct orders carry no platform commission, so you keep more of every order.

You don't have to leave the apps to do it. Keep them for reach, then give customers reasons to order direct next time: loyalty points, offers by email, an order button on your Google listing and flyers in your delivery bags.

Do I have to leave the delivery apps?

No. Keep them. Your own website and app are one more way for customers to order, and direct orders are the ones you keep the most of.

What is commission-free online ordering?

Commission-free online ordering means customers order through your own website or app, and no platform takes a percentage of each order.

You still pay card processing on card payments, like any card payment, but there's no cut of the order going to a delivery app.

Getting more orders

How can my takeaway get more direct orders?

Give customers an easy way to order from you, then give them reasons to come back. That means your own website and app, a Google listing that links to them, loyalty points on every order, and regular offers by email and text message.

Flyers in delivery-app bags that say "Next time, order direct" are one of the simplest ways to move app customers onto your own ordering.

See everything you get

How do I get my takeaway found on Google?

Claim and complete your Google Business Profile, keep your opening times and menu up to date, add an order button that goes to your own website, and keep collecting reviews.

A fast website built around your food and your area helps Google understand what you sell and where. No one can honestly guarantee a ranking, but these basics make a real difference.

How do I get more Google reviews for my takeaway?

Ask at the right moment: just after a good order. A short message with a direct link to your Google review page works best.

Make it easy, reply to every review, good or bad, and never pay for reviews or offer rewards for them: that breaks Google's rules.

Why reviews matter

Does my takeaway need its own app?

It helps. Your own app puts your name on your regulars' phones and makes reordering quick.

With Takeaway Growth Agency your iPhone and Android app is included free.

Do loyalty schemes work for takeaways?

Yes, when they're simple. Points on every order give customers a reason to come back to you rather than an app.

Points are easier for customers than paper stamp cards, which get lost, and you can lift quiet nights with things like double points.

Why familiarity isn't loyalty

What should a takeaway website have?

A clear menu with photos, online ordering for delivery and collection, quick checkout with Apple Pay and Google Pay, and your opening times. It must work perfectly on a phone, because that's where most orders start.

Pages that tell your story and show your offers give people more reasons to choose you.

Can I change my menu and run offers myself?

Yes. With Takeaway Growth Agency you can change your menu, run offers and see every order yourself, from any device.

Seen enough? See yours.

  • No card needed
  • No obligation to go live
  • You decide after you've seen it
“Took my business to the next level and they are always trying to help me progress.”
Stefanos S., on Google

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